Streamline the vehicle sales, F&I and purchase process while navigating Federal and State Laws and Regulatory Mandates.
by Dealertrack Technologies
On this Thursday June 20th at 2:00PM ET/11:00AM PT, Dealertrack will host a free webinar to discuss your up-to-the-minute compliance risks associated with the following topics:
Advertising
Required Consumer Notices
CFPB Guidance
Aftermarket sales
Disparate impact
This webinar will be hosted by Dealertrack Compliance Counsel Randy Henrick and will conclude with a live Q&A session.
Click here to register!
by Dealertrack Technologies
On Wednesday June 19th at 1 PM ET / 10 AM PT, Dealertrack Technologies in partnership with NADA University is pleased to offer a free webinar. We will discuss digital retailing strategies that increase ROI including; how dealers can move consumers further down the purchase funnel and generate high-quality leads by linking online shoppers to dealer-controlled monthly payments, and by integrating the in-store financing process directly into their website.
This webinar, hosted by Dealertrack’s Manager of Business Development Ali Mendiola, will conclude with a live Q&A that will give attendees an opportunity to leverage Ali’s expertise on Digital Retailing.
CLICK HERE to register today!
by Dealertrack Technologies
Company Receives Omega’s Prestigious NorthFace ScoreBoard Award For Exceeding Customer Expectations
LAKE SUCCESS, N.Y., May 21, 2013 - - Dealertrack Technologies, Inc. (Nasdaq: TRAK) today announced the company has received the NorthFace ScoreBoard (NFSB) AwardSM from Omega Management Group Corporation, in recognition of achieving excellence in customer service and support in 2012.
Created in 2000 by Omega, specialists in developing customer experience management (CEM) strategies to drive revenue and profits, the NFSB Award is presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer service during the prior calendar year. Dealertrack joins a prestigious list of top-tier NFSB Award recipients, including Sony Electronics, CA Technologies, EMC, HP Enterprise Services, Pitney-Bowes and GE Healthcare.
“Dealertrack’s success depends entirely on the satisfaction of our clients, and the service our support team provides is critical to the client experience,” said Mark O’Neil, chairman and chief executive officer, Dealertrack. “We are honored to receive this award reflecting our commitment to drive client satisfaction with everything we do.”
According to John Alexander Maraganis, president and chief executive officer of Omega, “The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations. In 2012, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
Omega’s methodology measures customer satisfaction and loyalty levels on a five-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NFSB Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
