September 2011

by FTC Office of Public Affairs

The FTC is warning small businesses that an email with a subject line “URGENT: Pending Consumer Complaint” is not from the FTC. The email says that a complaint has been filed with the agency against their company. The FTC advises not to click on any of the links or attachments with the email. Clicking on the links may install a virus on the computer.

Click here to read the full article.

by Randy Henrick

DealerTrack's Regulatory and Compliance Counsel, Randy Henrick, explains the safeguards of electronic storage of Risk-Based Pricing notices and other documents.


by Nick Zulovich, Auto Remarketing

After seeing the penalty the Washington attorney general levied on an independent dealer last week, attorney Tom Hudson said he's seen an uptick in these cases recently and that the operation “got off relatively lightly.”

Hudson stressed dealers can avoid what happened to RGH Marketing and its owner Robert Hubbard Jr., a former manager of Interstate Auto Liquidators in Vancouver, Washington.

Washington attorney general Rob McKenna originally filed a lawsuit in 2009 against RGH Marketing and Hubbard, alleging both violated Washington’s Consumer Protection Act, Promotional Advertising of Prizes Act and Dealers’ Licenses Act.

Now, Hubbard and RGH must pay more than $128,000 in penalties and attorneys’ fees.

Click here to read the full article.